If you are trying to conduct a return by creating a Return Authorization (RA), but run into the screen below showing no orders eligible for return, then you are likely outside of our 60-day warranty.

Alternatively, you may have made the order as a guest, in which case you will have to Create a Support Ticket and request for an Agent to make your hidden orders visible.

Our 60-Day Returns Policy

You may return or exchange LIKE NEW and COMPLETE product for any reason within 60 days.

To be eligible for a non-defective product return, the product must be in salable as new condition, and show no signs of use or installation. Or, Sonic Electronix may decline the return, charge a restocking fee worth up to 10% of the order total including the original shipping costs, or return your original product(s) to you without reimbursement.

The examples below are product conditions that will lead to a restocking fee, or a refused return for refund:

  • Any sign of use - including installation, scratches, or other signs of use such as physical marking, screw holes, or similar.
  • Tags, stickers and other manufacturer labels removed or tampered.
  • Missing parts or the original product packaging is damaged or tampered. 
  • A different serial number than the one Sonic Electronix shipped.
  • Physical damage from drops, liquid, mishandling or similar.
  • Product(s) returned that were damaged due to improper packaging.
  • Mounted or used subwoofer enclosures and speaker boxes.
  • Blown, punctured or "fried" speakers, subwoofers and amplifiers.

If your products do qualify for a return, then you will have to Create a Support Ticket or Contact by Phone and request a return under our 1 year manufacturer's warranty.

The primary difference between the 60-day warranty and the 1-year warranty, is that you will have to pay the return shipping, no matter the reason for return.