Defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for a non-refundable store credit towards another product. After 60 days, defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS Shipping Label program for US customers that can be purchased directly through your Sonic Electronix account.
Original shipping costs are deducted from your refund, store credit or exchange towards alternate products.
International customers and those outside the 48 Continental USA are responsible for all shipping costs and your original shipping is non-refundable and will be deducted from any refund or credit issued.
See these other articles for information covering Returns