Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:
- Verify the shipping address on the order is where you have been looking for the package.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else such as a neighbor or co-worker has accepted the delivery.
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.