Ecommerce is known for high-volume, fast-paced order fulfillment; and when a customer asks to modify an order after that order has already been through certain stages of Processing, many conditions apply.
Why is this?
Orders that show:
- Any status containing "Verification"
What can be modified?
- Change Shipping Address
*requires information verification
**not applicable to eBay orders or any paid with PayPal
***fees may apply
Orders That Can NOT Be Modified
If an order is marked as "Printed" it is being prepared for shipment or delivery and cannot be changed.
What is my order status?
If your order has shipped, we absolutely cannot modify it, especially the address in which it is shipping to.
- to deal with this, you may refuse the package for a $15 fee.
- you may request for your order to be left in Will Call at your local FedEx location, for free.