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<label class=" control-label cf_prepurchase_dropdown_218753-label " for="helpdesk_ticket_cf_prepurchase_dropdown_218753">What do you want us to know?</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_prepurchase_dropdown_218753_6001219156" name="helpdesk_ticket[custom_field][cf_prepurchase_dropdown_218753]"><option value="">...</option> <option value="I have a question about a product before I buy">I have a question about a product before I buy</option> <option value="I have a question about a policy or promotion before I buy">I have a question about a policy or promotion before I buy</option> <option value="I'm ready to place an order">I'm ready to place an order</option> <option value="I tried placing an order, but ...">I tried placing an order, but ...</option> <option value="I am interested in wholesale with Sonic Electronix">I am interested in wholesale with Sonic Electronix</option></select><div class="level_2"><label class="">What else?</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_prepurchase2_218753_6001219156" name="helpdesk_ticket[custom_field][cf_prepurchase2_218753]"><option value="">...</option> </select></div><div class="level_3"><label class="">Anything else?</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_prepurchase3_218753_6001219156" name="helpdesk_ticket[custom_field][cf_prepurchase3_218753]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_prepurchase_dropdown_218753_6001219156').nested_select_tag({"data_tree":[["I have a question about a product before I buy","I have a question about a product before I buy",[["Compatibility and Fitment","Compatibility and Fitment",[]],["Installation products","Installation products",[]],["Out-of-stock (backorder) products","Out-of-stock (backorder) products",[]],["Special order products","Special order products",[]]]],["I have a question about a policy or promotion before I buy","I have a question about a policy or promotion before I buy",[["Policy","Policy",[["Shipping policy","Shipping policy"],["Return policy","Return policy"],["Warranty policy","Warranty policy"]]],["Promotions","Promotions",[["Coupons","Coupons"],["Deals","Deals"],["Open Box","Open Box"],["VIP Guarantee","VIP Guarantee"],["Sonic Bux","Sonic Bux"]]]]],["I'm ready to place an order","I'm ready to place an order",[["Have the Sales team contact me","Have the Sales team contact me",[["By Phone","By Phone"],["By Email with PayPal secure payments","By Email with PayPal secure payments"],["Either","Either"]]],["But I need help deciding between a few things","But I need help deciding between a few things",[]],["But I need suggestions to achieve a certain sound","But I need suggestions to achieve a certain sound",[]],["I'm looking for a better price","I'm looking for a better price",[]],["Do you ship to my location?","Do you ship to my location?",[]],["What are the accepted payment methods?","What are the accepted payment methods?",[]]]],["I tried placing an order, but ...","I tried placing an order, but ...",[["I'm having trouble at checkout","I'm having trouble at checkout",[]],["Something went wrong","Something went wrong",[]]]],["I am interested in wholesale with Sonic Electronix","I am interested in wholesale with Sonic Electronix",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"6001219156","subcategory_id":"helpdesk_ticket_custom_field_cf_prepurchase2_218753_6001219156","item_id":"helpdesk_ticket_custom_field_cf_prepurchase3_218753_6001219156"}); //]]> </script> </div>
<div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_i_have_shopped_with_sonic_electronix_before_218753]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_i_have_shopped_with_sonic_electronix_before_218753_6001219156" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_i_have_shopped_with_sonic_electronix_before_218753]" /> I have shopped with Sonic Electronix before </label> </div>
<label class=" control-label phone_number_218753-label " for="helpdesk_ticket_phone_number_218753">Phone Number</label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][phone_number_218753]" id="helpdesk_ticket_custom_field_phone_number_218753" /> </div>
<label class=" control-label cf_contact_me_by_218753-label " for="helpdesk_ticket_cf_contact_me_by_218753">Contact me by</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_contact_me_by_218753]" id="helpdesk_ticket_custom_field_cf_contact_me_by_218753"><option value="">...</option> <option data-id="6001215879" value="Phone">Phone</option> <option data-id="6001215880" value="Email">Email</option> <option data-id="6001215881" value="Either Phone or Email">Either Phone or Email</option></select> </div>
<label class=" control-label cf_preshipment_218753-label " for="helpdesk_ticket_cf_preshipment_218753">Select your order status</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_preshipment_218753_6001219155" name="helpdesk_ticket[custom_field][cf_preshipment_218753]"><option value="">...</option> <option value="My order has not shipped yet">My order has not shipped yet</option> <option value="My order has shipped and...">My order has shipped and...</option></select><div class="level_2"><label class="">Select your issue</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_modification_218753_6001219155" name="helpdesk_ticket[custom_field][cf_modification_218753]"><option value="">...</option> </select></div><div class="level_3"><label class="">Detail your issue</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_detailed_reason_218753_6001219155" name="helpdesk_ticket[custom_field][cf_detailed_reason_218753]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_preshipment_218753_6001219155').nested_select_tag({"data_tree":[["My order has not shipped yet","My order has not shipped yet",[["It has been more than 3 days since I purchased","It has been more than 3 days since I purchased",[]],["I need to add or change a product on my order","I need to add or change a product on my order",[]],["I need to upgrade change the shipping method to express","I need to upgrade change the shipping method to express",[]],["I need to add vehicle details (make, model and year) to my order","I need to add vehicle details (make, model and year) to my order",[]],["I need to change or confirm my shipping address","I need to change or confirm my shipping address",[]],["I need to verify my order, address or payment","I need to verify my order, address or payment",[]],["I want to cancel my order","I want to cancel my order",[["Out of stock product(s) and I cannot wait","Out of stock product(s) and I cannot wait"],["Changed my mind","Changed my mind"],["Ordered incorrect product(s)","Ordered incorrect product(s)"],["I found the product elsewhere for less","I found the product elsewhere for less"],["Order processing or fulfillment has not met my expectations","Order processing or fulfillment has not met my expectations"],["I placed the order by accident","I placed the order by accident"],["I placed duplicate orders by accident","I placed duplicate orders by accident"]]]]],["My order has shipped and...","My order has shipped and...",[["I cannot log in to my account to manage my orders","I cannot log in to my account to manage my orders",[]],["I ordered as a guest and cannot see my orders","I ordered as a guest and cannot see my orders",[]],["My tracking shows delivered, but I did not receive my order","My tracking shows delivered, but I did not receive my order",[]],["My tracking number is invalid or doesn’t show any movement","My tracking number is invalid or doesn’t show any movement",[]],["I did not receive a tracking number","I did not receive a tracking number",[]],["My order shipped to an incorrect address","My order shipped to an incorrect address",[]],["My express shipped order is arriving after the expected date","My express shipped order is arriving after the expected date",[]],["I requested to cancel my order","I requested to cancel my order",[]],["I need help with installation or technical support","I need help with installation or technical support",[]],["I need to return a defective item or order","I need to return a defective item or order",[["I believe an item I haven't installed yet is broken or defective","I believe an item I haven't installed yet is broken or defective"],["I believe an item I have installed is broken or defective","I believe an item I have installed is broken or defective"]]],["I need to return a non-defective item or order","I need to return a non-defective item or order",[["I have opened a product, but not used or installed it","I have opened a product, but not used or installed it"],["I have opened, used, and/or installed a product I ordered","I have opened, used, and/or installed a product I ordered"],["I have not opened, used, or installed any product I ordered","I have not opened, used, or installed any product I ordered"]]],["I did not receive all of the products I ordered","I did not receive all of the products I ordered",[]],["I received my full order, but a product is missing that was supposed to be \"included\"","I received my full order, but a product is missing that was supposed to be \"included\"",[]],["I received the wrong products","I received the wrong products",[]],["My order arrived damaged","My order arrived damaged",[["The shipping box was damaged, but the product was not","The shipping box was damaged, but the product was not"],["The product(s) are damaged, but the shipping box is not","The product(s) are damaged, but the shipping box is not"],["The shipping box and product(s) are damaged","The shipping box and product(s) are damaged"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"6001219155","subcategory_id":"helpdesk_ticket_custom_field_cf_modification_218753_6001219155","item_id":"helpdesk_ticket_custom_field_cf_detailed_reason_218753_6001219155"}); //]]> </script> </div>
<label class=" control-label orderra_id_number_218753-label " for="helpdesk_ticket_orderra_id_number_218753">Your 8-digit Order Number</label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][orderra_id_number_218753]" id="helpdesk_ticket_custom_field_orderra_id_number_218753" /> </div>
<label class=" control-label cf_tech_support_dropdown_218753-label " for="helpdesk_ticket_cf_tech_support_dropdown_218753">I am reaching out because ... </label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_tech_support_dropdown_218753_6001219157" name="helpdesk_ticket[custom_field][cf_tech_support_dropdown_218753]"><option value="">...</option> <option value="I need technical support for a product I purchased">I need technical support for a product I purchased</option> <option value="I need technical support before I make a purchase">I need technical support before I make a purchase</option></select><div class="level_2"><label class="">I need tech help with ...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_tech_support_dd2_218753_6001219157" name="helpdesk_ticket[custom_field][cf_tech_support_dd2_218753]"><option value="">...</option> </select></div><div class="level_3"><label class="">Desired action from Tech Support</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_tech_support_dd3_218753_6001219157" name="helpdesk_ticket[custom_field][cf_tech_support_dd3_218753]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_tech_support_dropdown_218753_6001219157').nested_select_tag({"data_tree":[["I need technical support for a product I purchased","I need technical support for a product I purchased",[["I believe my product is defective or broken","I believe my product is defective or broken",[["Have a tech call me","Have a tech call me"],["Have a tech email me","Have a tech email me"],["Have a tech call or email me","Have a tech call or email me"]]],["I need help installing product(s) I purchased","I need help installing product(s) I purchased",[["I have already attempted installation","I have already attempted installation"],["I have not attempted installation yet","I have not attempted installation yet"],["I am confident it is correctly installed, and still have problems","I am confident it is correctly installed, and still have problems"]]]]],["I need technical support before I make a purchase","I need technical support before I make a purchase",[["I am planning a complex build and need expert advice","I am planning a complex build and need expert advice",[["It is for a Car/Truck/SUV, etc.","It is for a Car/Truck/SUV, etc."],["it is for a Marine application","it is for a Marine application"],["it is for a Motorcycle","it is for a Motorcycle"],["It is a non-marine powersport application","It is a non-marine powersport application"]]],["I need help finding products fitting and compatible ...","I need help finding products fitting and compatible ...",[["with a different product","with a different product"],["with my car/truck/suv, etc.","with my car/truck/suv, etc."],["with my boat or other marine vehicle","with my boat or other marine vehicle"],["with my motorcycle","with my motorcycle"],["with my non-marine powersport vehicle","with my non-marine powersport vehicle"]]],["I need help finding products I will need for installation","I need help finding products I will need for installation",[["of a stereo","of a stereo"],["of an amplifier","of an amplifier"],["of subwoofer(s)","of subwoofer(s)"],["of speakers","of speakers"],["of a product not mentioned above","of a product not mentioned above"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"6001219157","subcategory_id":"helpdesk_ticket_custom_field_cf_tech_support_dd2_218753_6001219157","item_id":"helpdesk_ticket_custom_field_cf_tech_support_dd3_218753_6001219157"}); //]]> </script> </div>
<label class=" control-label phone_number_218753-label " for="helpdesk_ticket_phone_number_218753">Phone Number</label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][phone_number_218753]" id="helpdesk_ticket_custom_field_phone_number_218753" /> </div>
<label class=" control-label cf_order_id_nonmandatory_218753-label " for="helpdesk_ticket_cf_order_id_nonmandatory_218753">Your 8-digit Order ID</label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_id_nonmandatory_218753]" id="helpdesk_ticket_custom_field_cf_order_id_nonmandatory_218753" /> </div>
<label class=" control-label cf_ra1_218753-label " for="helpdesk_ticket_cf_ra1_218753">The current status of my return is ...</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_ra1_218753_6001219158" name="helpdesk_ticket[custom_field][cf_ra1_218753]"><option value="">...</option> <option value="I don't have a Return Authorization (RA)">I don't have a Return Authorization (RA)</option> <option value="I already have a Return Authorization (RA)">I already have a Return Authorization (RA)</option></select><div class="level_2"><label class="">Tell us about your return</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_ra2_218753_6001219158" name="helpdesk_ticket[custom_field][cf_ra2_218753]"><option value="">...</option> </select></div><div class="level_3"><label class="">Action needed toward RA</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_55_218753_6001219158" name="helpdesk_ticket[custom_field][cf_55_218753]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_ra1_218753_6001219158').nested_select_tag({"data_tree":[["I don't have a Return Authorization (RA)","I don't have a Return Authorization (RA)",[["I believe my product is defective and need to return it","I believe my product is defective and need to return it",[["I have talked with Tech Support or a professional","I have talked with Tech Support or a professional"],["I have not talked with Tech Support or a professional","I have not talked with Tech Support or a professional"]]],["I ordered the wrong item","I ordered the wrong item",[]],["I placed an order by accident","I placed an order by accident",[]],["I don't want what I ordered","I don't want what I ordered",[]],["I received someone else's order","I received someone else's order",[]],["I received two of the same order","I received two of the same order",[]]]],["I already have a Return Authorization (RA)","I already have a Return Authorization (RA)",[["I have already shipped my return back","I have already shipped my return back",[["It was delivered to Sonic over 3 days ago","It was delivered to Sonic over 3 days ago"],["I need an update on it","I need an update on it"],["When will I receive my refund?","When will I receive my refund?"],["When will I receive my replacement?","When will I receive my replacement?"]]],["I have not shipped my return back yet","I have not shipped my return back yet",[["I need my RA approved","I need my RA approved"],["I need a return shipping label","I need a return shipping label"],["Other","Other"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"6001219158","subcategory_id":"helpdesk_ticket_custom_field_cf_ra2_218753_6001219158","item_id":"helpdesk_ticket_custom_field_cf_55_218753_6001219158"}); //]]> </script> </div>
<label class=" control-label orderra_id_number_218753-label " for="helpdesk_ticket_orderra_id_number_218753">Your 8-digit Order Number</label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][orderra_id_number_218753]" id="helpdesk_ticket_custom_field_orderra_id_number_218753" /> </div>
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